Get in Touch!
We love hearing from you! Contact us with any questions.
BOOKING DETAILS
➤ HOW LONG IS THE HIRE DURATION?
Up to 4 hours. If you’d like to leave earlier, please give us 1 hour’s notice.
➤ IS TRAVEL INCLUDED?
Yes, for Central, North, and East London. Other areas incur a £0.50/mile (x4) charge.
➤ WHAT IF IT RAINS?
We don’t offer refunds for bad weather, but we can reschedule for free (subject to availability). Be sure to have a backup location ready.
➤ CAN I CUSTOMIZE THE SETUP?
Absolutely! Let us know your preferences, and we’ll personalize your picnic to suit your occasion.
➤ CAN I EXTEND MY HIRE?Yes subject to availability. Please inform us in advance, and additional fees may apply.
PAYMENT & CANCELLATION POLICIES
➤ IS A DEPOSIT REQUIRED?
Yes, a 50% booking deposit is required to secure your hire and serves as a security deposit. Full payment is due 72 hours before your event.Additionally a £100 refundable deposit is required. This will be returned to your bank within 5-7 days, provided that all the items are returned to in their original condition with no damages or missing pieces. Any damages or lost items may result in a partial or full deduction from the £100 deposit.
➤ DO YOU OFFER REFUNDS FOR CANCELLATIONS?
Cancellations made within 48 hours of the event are non-refundable.
➤ WHEN IS FULL PAYMENT DUE?
Full payment must be made 72 hours before your picnic date.
➤ HOW MANY GUESTS CAN I BOOK FOR?
Our packages are flexible—we can accommodate both small and large groups.
➤ WHAT IF I’M LATE?
Your booking time starts as scheduled. If you arrive late, the end time remains the same. Please let us know ASAP.
If you’re more than 30 minutes late, we may pack up without a refund.
➤ WHAT HAPPENS WHEN MY EVENT ENDS?
We’ll arrive at the agreed time to pack up. If you need to leave earlier, please give us 1 hour’s notice.
➤ DO YOU DO ROMANTIC PROPOSAL SETUPS?
Yes! We can create a romantic, personalized setup for your special moment.
➤ CAN I RESCHEDULE MY BOOKING?
Rescheduling within 48 hours is not guaranteed or refundable, but we’ll do our best to accommodate. Let us know ASAP.
➤ DO YOU ALSO PROVIDE BALLOONS?
We’ve partnered with a skilled team that creates stunning bespoke balloon and floral backdrops. Their designs elevate your venue with elegance and vibrant colours.
They also offer unique props in various styles, perfect for creating a memorable event. Prices start at £695 for setups with balloons and £350 without.
➤ HOW FAR IN ADVANCE SHOULD I BOOK?
We suggest booking at least two weeks ahead to ensure availability.
While we may be able to accommodate last-minute bookings, we strongly recommend securing your date as early as possible.
This is especially important during peak season (April–August), as availability is very limited and dates fill up quickly. Booking in advance helps avoid disappointment and ensures you get the setup you want.
➤ CAN I BRING MY OWN FOOD OR DRINKS?
Yes, you can bring your own food and drinks. However, we do not allow outside furniture or decor, as our setups are designed to match our own style.
PRIVACY POLICY
We are dedicated to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect the data you share with us.
1. INFORMATION COLLECTION
• We collect personal details such as your name, contact information, and any other information you provide during the booking process or in communication with us.
2. USE OF INFORMATION
• The information you provide is used to process your bookings, communicate with you about your reservation, and deliver the services you’ve requested.
• With your consent, we may also use your contact information to send updates, promotions, and relevant communications.
3. DATA SECURITY
• We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction.
• Access to your information is restricted to authorized personnel only, who need it to process your bookings or offer customer support.
4. DATA SHARING
• We do not sell, trade, or rent your personal information to third parties without your consent.
• In some cases, we may share your information with trusted partners or service providers who help us run our business and deliver services to you.
5. THIRD-PARTY LINKS
• Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
• We encourage you to review their privacy policies.
6. COOKIES & TRACKING TECHNOLOGIES
• Our website may use cookies and similar technologies to improve your browsing experience and collect data on your interactions with our site.
• You can adjust your browser settings to decline cookies if preferred.
7. YOUR RIGHTS
• You have the right to access, update, or request deletion of your personal information we hold.
• If you wish to exercise these rights or have questions about our privacy practices, please contact us using the details provided.
Please note that this policy may be updated periodically, and any changes will be posted on our website.
By using our services and sharing your personal information, you consent to the terms outlined in this privacy policy.